Cancellation Policy

At Setoo AI, we strive to provide a high-quality service and to ensure that our users are satisfied with their AI agent creations. However, we understand that there may be situations where a refund or cancellation is necessary. This policy outlines our procedures for refunds and cancellations for subscriptions and other services provided through our platform.

1. Subscription Cancellation

Users who have subscribed to one of our paid plans can cancel their subscription at any time. Cancellation will take effect at the end of the current billing cycle. No charges will be applied for the next billing period after cancellation.

To cancel your subscription, please follow these steps:

1. Log in to your Setoo AI account.
2. Go to the "Subscription" section in your account settings.
3. Select "Cancel Subscription" and follow the instructions provided.

2. Refund Policy

Refunds are provided in accordance with the following terms:

• Monthly Subscription Plans: We offer a 7-day money-back guarantee for monthly subscription plans. If you are not satisfied with the service within 7 days of the initial payment, you can request a refund.
• Annual Subscription Plans: Refunds are only available within the first 14 days of the annual plan purchase. After 14 days, no refunds will be provided for annual plans.
• One-Time Purchases: Refunds for one-time purchases, such as AI agent templates or specific features, are generally not provided unless the product is faulty or does not perform as advertised.

3. How to Request a Refund

To request a refund, please contact our support team at contact@setoo.ai with the following information:

• Your full name and registered email address.
• The date of your payment and the service plan you are requesting a refund for.
• A brief explanation of why you are requesting a refund.

We will process your refund request within 7 business days. If your refund request is approved, the amount will be refunded to your original payment method.

4. Exceptions to the Refund Policy

Please note that we reserve the right to refuse refunds in the following cases:

• If you’ve used the service beyond the refund eligibility period (7 days for monthly plans, 14 days for annual plans).
• If you have violated the Terms of Service or engaged in fraudulent activities on the platform.
• If the AI agents or templates were customized or altered after the purchase, making the product non-returnable.

5. Cancellations and Modifications

If you need to modify or cancel a service after it has been initiated but before completion, please contact us immediately at contact@setoo.ai. We will try to accommodate your request, but please note that cancellations or modifications may be subject to additional charges depending on the stage of service.

6. Refunds for Faulty or Non-functioning Services

If you experience issues with the functionality of your AI agents or other services purchased through Setoo AI, please reach out to our support team. If we are unable to resolve the issue within a reasonable time, we will provide you with a full refund.

7. Contact Us

If you have any questions or need assistance with cancellations or refunds, please don't hesitate to contact us:

email: contact@setoo.ai